3 DONKEYS offers you a range of delivery options when you buy from our website, so please choose the one that best suits your needs and budget when you checkout. We’ve set out our delivery options and more information here for you and we’ll update these whenever necessary. But please note that delivery charges and carriers might change from time to time according to rates, surcharges or other circumstances.

STANDARD DELIVERY

TO MAINLAND ADDRESSES IN ENGLAND, WALES AND SCOTLAND ONLY | £ 4.50

• All orders delivered within 3-5* working days
• Delivery is Monday to Friday during business hours
• Orders placed before 5pm are shipped next business day
• All Orders are Shipped Via Royal Mail Tracked 48hr Service
•  * We endeavour to ship all orders within 5 working days, however occasionally delays can occur which are out of 3 Donkeys control – eg. adverse weather event. We will email with any details and information at the first instance this is known.

EXPRESS DELIVERY:

TO MAINLAND ADDRESSES IN ENGLAND, WALES AND SCOTLAND | £9.80

• Select ‘Express Delivery’ at checkout
• All orders delivered within 1-2* working days
• Delivery is Monday to Friday during business hours
• All orders are shipped by Royal Mail Special Delivery
•  * We endeavour to ship all orders next working day, however occasionally delays can occur which are out of 3 Donkeys control – eg. adverse weather event. We will email with any details and information at the first instance this is known.

EUROPE/IRELAND/NI:

We can ship to Europe/Ireland and NI  but timescales and costs will vary according to the destination. If you do not see your destination from our dropdown at the checkout, please contact us for details and prices at sales@3donkeys.co.uk

PLEASE NOTE:

Customs & Compliance

Customs or import duties are the responsibility of the purchaser and are not included in the item price or shipping cost.

We are GSPR compliant for shipping to Europe/ Ireland and NI. For more information, please see our GSPR Compliance page. If you have any questions regarding this, please email us at sales@3donkeys.co.uk

Rest of World:

We can deliver almost anywhere in the world, but timescales and costs will vary according to the destination. If you do not see your destination from our dropdown at the checkout, please contact us for details and prices at sales@3donkeys.co.uk

PLEASE NOTE: Any customs or import duties are the responsibility of the purchaser and are not included in the item price or shipping cost.

Shipment Tracking

• We’ll send you a Shipment Confirmation email when we dispatch your item(s)
• If you select ‘Express Delivery’ or ‘Standard Delivery’   your Shipping Confirmation email will confirm your Royal Mail tracking number and an external link to check the progress of your delivery. Please note, the link will direct you to the Royal Mail website, which we have no control of.
• Delivery outside of mainland UK. A tracking number will be sent to your supplied email address from the courier we are using for that service (they may change due to destination).
• If we change our chosen carrier service at any time, we’ll always continue to give you a tracking reference number for all orders , whoever the carrier is.

MORE INFORMATION:

• We’ll always aim to deliver within the above mentioned times. However, delivery dates are not guaranteed as deliveries are handled by external carriers and are also subject to public holidays, weather conditions, and other factors beyond our control.
• We’re unable to change the delivery address on any orders after you’ve checked out.
• Any items shipped using the Royal Mail Signed For service will need to be signed for upon delivery.
• If no one at the delivery address is available to sign and take delivery of your items, the carrier will leave a notification card in your letterbox.
• Title to and risk of loss to your item(s) will pass to you once you take possession of the item(s)
• If any item(s) are out of stock, we’ll tell you as soon as possible and we won’t charge your card, except for special orders, until your item is back in stock.
• For deliveries to any locations not listed above, please contact us and we’ll do our best to give you a shipping cost.
• For international deliveries, any customs restrictions, import duties, or other charges are outside of 3 DONKEYS control, and are the responsibility of the buyer.

Need to return your item(s) for any reason?

No problem. You can return any ordered item(s) back to us for any reason within 14 days of receipt for face to face sales and within 30 days for online sales.

1) Returns within the UK
If you request a return, please contact us at sales@3donkeys.co.uk and we shall supply you with an RMA number to attach to your parcel. Once we have received the returned parcel and exchange/ refund will be issued – please see below for details how the items should be returned (regarding packaging and condition).

2) Returns outside the UK
For items being returned outside the UK our standard returns service applies. Please contact us at sales@3donkeys.co.uk for more information.

Returns labels placed on the original box also cannot be refunded – please use an external box or bag. This will not affect your statutory rights.

The product(s) must be in the original packaging including all tags and labels, unworn, unused, and in good saleable condition with a reason given for return. Goods returned that have been used or damaged will not be refunded. Returns do not include gift cards.

Please email or call for an RMA number, which we will provide to you by email. The unique RMA number must be clearly marked on the address label when returning goods to 3DONKEYS. If the RMA number is not clearly marked, we may not be able to easily locate your details which could mean a slight delay to your replacement being sent out.

Warranty

We have worked hard to ensure 3DONKEYS products are crafted to high standards, and  with your lifestyle in mind.

3DONKEYS coveralls carry a 3-Month Manufacturing Defect Guarantee from the date of purchase. Should your coveralls develop a manufacturing defect within 3 months of purchase, simply send some photos with a brief description to sales@3donkeys.co.uk  for assessment.

Enquiries sent to any other email address will lead to a delay in response.

If we are unable to replace immediately (for example if a specific size is out of stock) we will do our best to provide a date for re-stocking. Refunds or exchanges will only be considered once the product(s) has been securely returned for inspection. Details of a returns address will be provided. Once returned we will aim to respond within two working days.

Refunds cannot be made for a product won in a competition or given as a charitable donation. Refunds can only be offered to the card used by the original purchaser. Refunds or exchanges cannot be authorised in response to normal wear and tear such as creasing or where the fabric has been pierced or damaged accidentally or otherwise.

Please return clean and free from potential biohazards so we can safely address the fault, together with a valid proof of purchase, your name, address and a brief description of the fault.

WE WILL NOT ACCEPT OR EXAMINE PRODUCTS WHICH HAVE NOT BEEN CLEANED PRIOR TO RETURN ! Goods returned with potential bio-hazards will be disposed of.

Our guarantee does not cover wear and tear damage such as rips, piercing, tears, burns or improper fitting/sizing. Stains caused by paint, cleaning products or any other chemical or other solutions etc, will not be covered under warranty. This does not affect your statutory rights.

We take pride in our product and we are continually looking for ways to improve, so please let us know what works best for you. With your input, we can continue to offer you the highest quality product and service.

If you are dissatisfied with your 3DONKEYS product for any other reason, please contact us for return details directly at sales@3donkeys.co.uk

Please enclose reasons for return, purchase date, and any relevant information. Returns without this information may be subject to a delay in response.

If returning goods from outside UK please mark the goods as “RETURNED UK GOODS” and affix the appropriate customs form. Failure to do this could lead to Customs Duties being incurred and charged to your account.